Refund policy

Returns & Exchanges

We want you to love your order. If you have an issue with your purchase, please contact us as soon as possible so we can review the situation.

Because many of our products are seasonal, limited quantity, pet-related, or consumable, some items may not be eligible for return. Items must be unused, unopened, and in their original condition to be considered for a return or exchange.

Final sale items, treats, personalized items, and used pet products are not eligible for return.