Frequently Asked Questions
ORDERING
How long does shipping take?
Orders are typically shipped within 1 to 3 business days after being placed. You will receive a confirmation email with tracking information once your order has shipped.
Can I cancel an order?
If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been processed or shipped.
LOCAL PICKUP
Where is pickup located?
Local pickup is available at:
Columbus Boarding & Training
6086 Coca Cola Blvd
Columbus, GA 31909
How quickly can I pick up my order?
Most pickup orders are ready within 24 hours. You will receive an email notification once your order is ready for pickup.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your order. If you experience an issue with your purchase, please contact us as soon as possible so we can review the situation.
Due to the nature of many of our products, some items may not be eligible for return. Items must be unused, unopened, and in their original condition to qualify for a return or exchange.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 3 days of delivery with your order number and photos of the damaged item and packaging so we can help make it right.
PRODUCTS
Are your treats safe for all dogs?
Our treats are intended for dogs and should always be given under supervision. If your dog has allergies, dietary restrictions, or health concerns, we recommend reviewing ingredient information carefully and consulting your veterinarian if needed.
Do you restock sold out items?
Some products are restocked regularly, while others are seasonal or limited quantity items. Follow us on social media or check back frequently for updates on restocks and new arrivals.
Are your products curated by pet professionals?
Yes. Best Friends Mercantile was created by the team behind Columbus Boarding & Training and Personal Paws Mobile Grooming. Our products are thoughtfully curated with real pets and pet owners in mind.
STORE INFORMATION
Where are you located?
We are located at 6086 Coca Cola Blvd, Columbus, GA 31909
Can I shop in person?
Yes. All Best Friends Mercantile products are also available in-store at Columbus Boarding & Training in Columbus, Georgia. Customers are welcome to shop locally during business hours or place orders online for local pickup.
How can I contact customer support?
You can contact us through our Contact page, by phone at (706) 221-2085, or by reaching out through our social media channels. We’re always happy to help with questions about products, shipping, pickup, or orders.
Need Help?
Questions about shipping, pickup, or your order? Contact us anytime and we’ll be happy to help.