Shipping, Delivery & Returns
Best Friends Mercantile is a boutique pet shop based in Columbus, Georgia, offering carefully curated dog accessories, dog treats, boutique pet products, pet gifts, home decor, and products for pets and the people who love them.
We are a small business committed to making your shopping experience simple, thoughtful, and reliable. Below you’ll find details about shipping timelines, local pickup, delivery information, and what to do if your order arrives damaged.
Most orders are processed within 2 to 4 business days. Once your order has shipped, you will receive tracking information by email.
Shipping times may vary depending on the carrier, holidays, weather delays, and your delivery location.
We offer local pickup for customers in Columbus, Georgia and the surrounding area. Select local pickup at checkout to skip shipping and pick up your order from our location.
Pickup Address:
6086 Coca Cola Blvd
Columbus, GA 31909
For pickup hours, instructions, and additional information, visit our Local Pickup page.
We currently offer local delivery within select Columbus, Georgia area zip codes.
• 31909 & 31820: Monday, Wednesday, Friday
• 31904: Monday
• 31906: Friday
*Orders must be placed before 6 PM the day prior to your delivery day.
Delivery Notes:
Orders are left at the front door unless otherwise specified.
Apartments: Orders left at your door or front office.
We ship anywhere in the United States.
Processing time: 1–3 business days
Shipping time: 3–7 business days
Tracking information will be emailed once your order ships.
No international shipping at this time.
If your order arrives damaged, please contact us within 3 days of delivery with your order number and photos of the damaged item and packaging so we can help make it right.
We want you to love your order. If you have an issue with your purchase, please contact us within 14 days of delivery to request a return or exchange. All returns and exchanges require approval.
Because many of our products are seasonal, limited quantity, pet-related, or consumable, some items may not be eligible for return. Items must be unused, unopened, and in their original condition to be considered for a return or exchange.
Final sale items, treats, personalized items, and used pet products are not eligible for return.
Best Friends Mercantile is proud to serve pet owners throughout Columbus, Georgia and beyond with carefully curated boutique pet products, gifts, treats, and accessories.
Questions about shipping, pickup, or your order? Contact us anytime and we’ll be happy to help.
